Firms use forced arbitration to discourage clients from pursuing complaints
Regulators propose long-awaited reforms to enhance industry dispute-resolution system
Group to focus on investor-advisor relationships, complaints, suitability
Finance also announced measures to tackle bank fees and mortgage relief
Banks to bear the brunt of fee increase, as case volumes jump
JRC report details complaints to OBSI involving mutual fund suitability, low-ball settlements
Governance changes follow consultation and independent review
Applications due June 26 for the job of enhancing complaint handling
Regulator addresses criticism of its agenda in revised priorities
FCAC charged with selecting single, external complaints body