Consumer groups call on Freeland to designate OBSI as binding bank ombud
Service issues overtook suitability as top concern, OBSI reports
Promises for action on OBSI have repeatedly gone unmet, however
The FCA is reviewing its consumer compensation scheme, which is under stress from past misconduct
Jensen joined OBSI's board and is tapped to be the next chair
OBSI’s Joint Regulators Committee said client compensation has fallen $1.3 million short of the recommended payout over three years
Consultation follows a report that exposed deficiencies with the current system
Three questions to ask to protect yourself and your business
Reporting changes will be rolled into a bigger project on complaints, investigations
Both the number and average size of successful complaints about investment firms dropped in 2020