Financial sector's growing tech dependence prompts review
Cybersecurity is a key issue, along with supervisory concerns
Proposals aim to ensure security, operational resilience
New guidance aims to bring mutual fund dealer arrangements under consistent regulatory oversight
Outsourcing some aspects of a financial advisory practice is becoming increasingly popular because there are more options available and technology has made delivery of services faster and less expensive
Fund dealers advised to review their existing arrangements
Regulator spells out its expectations for the due diligence that firms must carry out before outsourcing any activity
Client call centres will remain in Canada
Government promises reform
Draft guidance indicates that dealers cannot outsource the account opening process, assessing suitability, or handling client complaints